Refund and Returns Policy

Last Updated: [01/03/2026]

At Aussie Vaporizers, customer satisfaction is important to us. This Refund & Returns Policy explains your rights and our procedures regarding returns, refunds, and exchanges for products purchased through our website.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits or excludes your rights under Australian Consumer Law.

Change of Mind Returns

We may accept change-of-mind returns within 14 days of delivery, provided that:

  • The item is unused and unopened.

  • The product remains in its original packaging.

  • All seals, labels, and accessories are intact.

  • Proof of purchase is provided.

Customers are responsible for return shipping costs for change-of-mind returns.

Once the returned item is received and inspected, we will notify you regarding approval of your refund or store credit.

Non-Returnable Items

For health, hygiene, and safety reasons, we cannot accept returns for:

  • Opened vape devices.

  • Opened e-liquids.

  • Opened pods, coils, cartridges, or tanks.

  • Clearance or final-sale items.

  • Gift cards.

  • Any item that has been used, damaged, or altered after delivery.

Faulty or Damaged Products

If you receive a product that is faulty, damaged, or incorrect, please contact us within 7 days of receiving your order.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photos of the product and packaging.

Where a product is confirmed to be faulty or supplied incorrectly, we may offer:

  • A replacement product.

  • A repair where appropriate.

  • A full refund.

We will cover reasonable return shipping costs for approved faulty-product claims.

How to Request a Return

To request a return, please contact our customer support team:

Email: [ support@aussievaporizers.direct ]

Please include your order number and details of the item you wish to return.

Do not send products back until return instructions have been provided.

Refund Processing

Approved refunds will be issued to the original payment method used for the purchase.

Please allow:

  • 2–5 business days for return assessment.

  • 5–10 business days for refund processing after approval.

Bank processing times may vary depending on your financial institution.

Order Cancellations

Orders may be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled and must follow the return process outlined in this policy.

Contact Us

If you have any questions regarding this Refund & Returns Policy, please contact us:

Aussie Vaporizers

Email: [ support@aussievaporizers.direct ]

Website: [ https://aussievaporizers.direct ]

Business Hours: [ 8am – 5pm/ monday to satuday ]